Privacy Policy

Who we are

Our website address is: &

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

After your information is checked by our expert in research and data validation. We will search for your record in the correct archives and BMD index. We will then proceed to order your certificate in the correct registry office & government departments.

How long we retain your data

Before you can place an order for a certificate you will need to create an account on our system. We require an e-mail address which will also act as your username and will be used to verify your account, as well as a delivery address. The provision of any other information, such as your telephone number, is optional but it may assist us if we need to contact you about your order. We will use your information either to inform you that it has been received and is being processed, or that there is a problem. You may be contacted by e-mail, post, or by telephone, if you have provided a contact number.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your payment details, e-mail and delivery address will be passed to myPOS & Citelis, so that the payment for your order may be taken. myPOS & Citelis provide this service for and are responsible for all credit/debit card transactions over a secure line. A copy of their privacy statement can be viewed on their websites myPOS & Citelis

We generally keep personal data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. We may keep other data for longer periods if the law requires it.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

After your information is checked by our expert in research and data validation. We will search for your record in the correct archives and BMD index. We will then proceed to order your certificate in the correct registry office & government departments

Your contact information

All contact will be made through our contact form on our website and the live chat.
The live chat is open from 9 am to 3 pm Monday-Friday.

Additional information

How we protect your data

We follow technical and management practices we believe are reasonable under the circumstances to protect the confidentiality, security and integrity of information stored on our system.

External links is not responsible for the privacy practices or the content of web sites linked from our pages.


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